ZohoCRM - Dialer Integration

This video features ZohoCRM integration with Voicent's Auto Dialer and Predictive Dialer software. Voicent software, when integrated with ZohoCRM, will automatically pull up and create customer records as calls are connected.

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Closed Caption:

welcome to this voice in demonstration
voice and provides a complete suite of
communication tools for businesses
organizations in a specially call
centers worldwide
in this video we will demonstrate soho
CRM integration with voices dialer
software
make sure you have an aging long into
both dashboard and yours oh who CRM
account
once you have an aging ready you can
start a broadcast
once a car
has connected the agents dashboard will
open up the caller's oh who CRM page
here you can view and edit the caller's
information
during the call you can set the caller's
disposition here
note about the collar can meet
the car
dollars disposition and notes will be
automatically added to the no 10 is
generated
after every call
to view note about
only go to the
callers contact page in years oh who CRM
account
this auto generated node will always
include call status
agent information
any additional information and should
during the call will also show up in
your
that's it for this demonstration thank
you for watching