Voicent AgentDialer - Call Center Predictive Dialer Lesson 4: How To Add Remote Agents

Voicent Agent Dialer Lesson 4: In this tutorial, Voicent will walk you through the steps in adding remote agents to your campaign software.
Voicent Communications ©

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Closed Caption:

welcome to voice and dashboard a unified
Asian desktop software that puts the
customer
at the center of all interactions phone
text message
email and social media by providing
customer information accurately
integration with business process
seamlessly desperate enables asians to
deliver superior customer experiences
for your organization
in this lesson we will show you how to
connect
a call center agent remotely using voice
sent ash by
this is a server computer that runs the
main voice n software
this server computer is the one that has
way sinking we installed
and makes other phone calls the most
common configuration
is at other computers are on the same
local network
for the agents computer are you need to
run
is the dashboard software and the agent
uses the computer headset to make an
answer phone calls
it is possible to work from home
the agents can connect to the server
computer through the company's firewall
first you need to make sure you have I
sent dashboard installed
if you do not please visit WWW dot voice
intercom
slashed download and download the
software
once the file is downloaded go ahead and
run the installation wizard
you can find the IP address easily by
double clicking on the voicing kuha icon
you will then see a pop-up with the host
IP address
now go ahead and run voice and ask why
by double clicking on the desktop
shortcut click on setup
then got a connection wizard
for this lesson we will assume that the
Gateway server is not work locally
click Next then enter the IP address as
a gateway server
then click Finish
let's return to their connection wizard
the third option is for agents who wish
to connect to the Gateway server
from outside the networked like from
home this option also requires that you
change settings on your router
and firewall program for more
information please check out the
Enterprise Edition
setup guide if you require additional
assistance
you can also take advantage a voice in
system setup and training services
which can be ordered directly from our
website