Voicent AgentDialer - Call Center Predictive Dialer Lesson 5: Setup Site & Campaign Scripts

Voicent AgentDialer - Call Center Predictive Dialer Lesson 5: Setup Site & Campaign Scripts
Voicent Communications ©

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Closed Caption:

welcome to voice an Asian Tyler a call
center predictive dialer
in this tutorial we will demonstrate how
to set up a site
or campaign script ok you can set up the
campaign scripts through the voice and
Gateway
to access the voice and Gateway
configuration
double click on it straight icon options
then go to call transfer
now click on screen pop up
your current and future campaigns will
run with this group setting by default
in
here you can specify a script app that
is designed by voice entirely our studio
or you can specify the URL to your own
script application
for this demo our script app is designed
to automatically Google a business name
from the current call
to do that we simply enter Google's URL
in the field here
if you want to create complex script
aP's
trying out voice inside the our studio
today WWW dot voice and dot com slash I
V are
in if you want to set a different script
for a particulate campaign
you can do so through voice sent agent
dialers on campaign setup
please note that this method also
overrides the voice and Gateway scripts
settings
did
in addition you can specify parameters
in the script URL
in here we use the business name
parameter
which will be replaced with the actual
business name at the customer who is
calling
here is a list a variable's that you can
use
in
now agent dialer will start calling and
the recipients business will be searched
a scripted
in
in when the call is successful invoice
sent dashboard
the campaign script will run in a web
browser will pop up with the recipients
business
in
in