Devart ODBC Driver for Zoho Desk: 57 Help Desk Tables for Excel, Power BI and SQL Server
Devart ODBC Driver for Zoho Desk is a $139.95-a-year Windows ODBC driver that publishes a Zoho Desk organization as 57 SQL tables: tickets, contacts and tasks, customer accounts with their comments, followers, attachments and logged time, and the agents, roles and profiles behind your support team. Excel, Power BI, Tableau, Access and SQL Server can read and edit them.
It's for the support lead or analyst whose questions go beyond Zoho Desk's built-in reports, such as how much agent time each customer account consumed last quarter, or which agents still hold permissions they shouldn't.
Quick facts
- Version: 1.9.0, October 16, 2026; in Devart's range since December 2021
- Publisher: Devart
- Windows support: Vista onward, 32-bit and 64-bit, Terminal Server, .NET Framework 4.5+
- Connection: Zoho data center (Europe and others), Zoho Desk Organization ID, OAuth refresh token via "Sign In with Zoho"
- Tables: 57, from Accounts and Tickets to Agents, Roles and Profiles
- Price: $139.95 a year (Desktop) or $279.95 perpetual, Devart's higher price tier for single cloud drivers
- Evaluation: 30-day trial with a key from your Devart account
- Refund policy: 30 days, limited to technical faults that Devart support cannot fix
- What we checked: $139.95 for Desktop for Windows with a 1-year subscription at checkout, and version 1.9.0 with a 31.91 MB installer on the download page, on November 14, 2026. We did not sign the driver in to a Zoho Desk account
Before you buy
The token belongs to the Zoho user who clicks Sign In with Zoho, and the driver can only reach the departments and records that user can. Sign in with an administrator-level account if you need the agent, role and profile tables. Also note the price: Zoho Desk is one of Devart's $139.95 drivers, $30 a year more than its Zoho Books, Invoice, Inventory and People drivers.
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Overview
Zoho Desk is a multi-department help desk, and its data reaches well beyond tickets. Devart's driver keeps that breadth: Excel's Navigator lists 57 tables for a Zoho Desk DSN, including a whole family around customer accounts (Accounts, AccountAttachments, AccountComments, AccountFollowers, AccountTimeEntries) and the administration side (Agents, Roles, Profiles).
Excel Navigator connected to the Zoho Desk DSN: 57 tables, starting with the account tables and Agents, and a preview of Roles (CEO, Manager, PortalUser, LightAgent).
Configuration follows the Zoho pattern Devart uses for all its Zoho drivers: choose the Zoho data center your account lives in, type the Zoho Desk Organization ID, click Sign In with Zoho to obtain a refresh token, and test the connection. Since version 1.5.0 the token is stored encrypted and the driver caches metadata so tools connect faster.
Features
Accounts with their full history
Devart ODBC Driver for Zoho Desk exposes customer accounts together with separate tables for their attachments, comments, followers and time entries, so you can total logged support time per account with one GROUP BY.
Agent and permission audit
Devart ODBC Driver for Zoho Desk includes Agents, Roles and Profiles tables, with profile permissions as columns. Devart's sample query lists agents whose profile can view contacts or tickets, or whose profile type is Administrator.
Tickets, contacts and tasks for reporting
Devart ODBC Driver for Zoho Desk returns tickets, contacts and tasks as tables that SQL-92 SELECT can join, filter and aggregate, for status, priority and backlog reports outside Zoho.
Updates and bulk batches
Devart ODBC Driver for Zoho Desk accepts INSERT, UPDATE and DELETE and can send statements in batches for larger changes.
Benefits
- Cost-to-serve by customer. AccountTimeEntries turns logged agent time into a per-account support cost.
- Access reviews without clicking through settings. Agents, Roles and Profiles answer "who can see what" in one query.
- Help desk data in the company warehouse. A SQL Server linked server pulls Desk tables into the same place as sales and finance data.
- Excel stays the front end. Supervisors keep their familiar workbooks, refreshed from Zoho Desk.
Real-World Uses
- Quarterly account review. An account manager brings a Power BI page showing each key customer's tickets and hours of support time.
- Security audit. An IT admin exports agents with their roles and profile permissions to Excel for a twice-yearly access review.
- Department workload. A support director compares open tickets and tasks per department in Tableau.
- Data cleanup. An operations lead merges duplicated account data after an import by updating records with SQL.
Who It's For, and Who Should Skip It
Devart ODBC Driver for Zoho Desk fits support directors, customer success teams, analysts and Zoho administrators on Windows who need Zoho Desk data in Excel, BI tools or SQL Server, and especially those who report on accounts, time and agent permissions.
Skip it on macOS or Linux, since there's no build. If Zoho Desk's own reports or Zoho Analytics already answer your questions, the extra $139.95 a year buys little. Excel-only users can look at Devart's Excel Add-in for Zoho Desk, and developers at dotConnect for Zoho Desk.
Usage Guide
- Look up your Zoho Desk Organization ID in the Zoho Desk setup pages.
- Download the trial from the button on this page (free Devart account needed) and install it.
- In the ODBC Data Source Administrator of the right bitness, add a DSN for Devart ODBC Driver for Zoho Desk.
- Enter the trial key on the License tab.
- Pick the data center, enter the Organization ID, click Sign In with Zoho and authorise access, keep Save Token ticked, and press Test Connection.
- Load tables into Excel through Data > Get Data > From ODBC, or connect Power BI or SQL Server to the DSN.
Tip
Zoho Desk record IDs are 17-digit numbers. Excel shows them in scientific notation (Devart's own screenshot shows role IDs as 8,7612E+16), and that loses digits. Load ID columns as text in Power Query before you use them for lookups.
Where It Falls Short
- Windows-only. Devart sells no macOS or Linux edition.
- Higher price than its Zoho siblings. $139.95 a year against $109.95 for most of Devart's other Zoho drivers.
- API-bound speed. Every query is a series of Zoho Desk API calls, so big ticket histories take time and count toward Zoho's API limits.
- Schema discovery is on you. Devart publishes no column-by-column reference for the 57 tables; you explore them in your tool.
What Users Say
No public review names the Zoho Desk driver itself: G2, Capterra and TrustRadius review the Devart ODBC drivers as a family, with most named comments about database and Salesforce drivers.
Comments on Devart's cloud drivers
On G2, a reviewer of the Salesforce driver, another API-based driver from the same family, liked working with Salesforce data through simple SQL queries. Another G2 reviewer of that driver criticised the price: "Pricing options for Devart ODBC driver is relatively high when compared with other competitive service providers."
Mixed scores on TrustRadius
TrustRadius gives the line 5.2 out of 10, well below Capterra's 4.7 out of 5. Its few written reviews go from a 10 out of 10 for MySQL use to a 7 out of 10 from a reviewer running high-traffic workloads.
The fair reading: Devart's drivers do the SQL translation well, and price is the recurring objection, which matters more here because the Zoho Desk driver sits in the $139.95 tier.
Comparisons
ODBC driver vs. Zoho Desk reports and Zoho Analytics
Zoho Desk reports and dashboards are included in Desk plans, and Zoho Analytics adds deeper BI as a separate Zoho service. Devart ODBC Driver for Zoho Desk is for teams that want Desk data in Excel, Power BI, Tableau or SQL Server instead.
Zoho Desk driver vs. Zendesk or Freshdesk drivers
Devart makes ODBC drivers for several help desks. The Zoho Desk driver uses Zoho OAuth and an organization ID, while its Zendesk and Freshdesk drivers sign in with API tokens or keys and cost $109.95 a year.
Editions and Pricing
| Edition | 1-year subscription | Perpetual | Who can use it |
|---|
| Desktop for Windows | $139.95 | $279.95 | One user at a time on one computer |
| Server Standard for Windows | $899.95 | $1,799.95 | Several users on one server with up to 6 cores, one legal entity |
| Server Enterprise, Site, OEM | Quote | Quote | Any core count, a whole company, or shipping the driver in your own app |
Every edition is ordered through the single Buy Now link. The order page opens on Desktop for Windows, 1-year subscription; switch there to Server Standard, a 2- or 3-year subscription, or perpetual. Optional priority support and a 5 to 15 percent discount for 5 or more copies are on the same page.
FAQs
Which Zoho data centers does the Zoho Desk ODBC driver support?
Devart ODBC Driver for Zoho Desk has a Data Center setting that includes Europe, and Devart added Japan (version 1.4.0), Canada (1.6.0) and Saudi Arabia (1.7.0). Choose the one that matches your Zoho Desk URL.
Can the Zoho Desk driver read several departments?
Devart ODBC Driver for Zoho Desk works with the departments the signed-in Zoho user can access. Sign in with a user who covers all the departments you report on.
Why do Zoho Desk IDs look wrong in Excel?
Devart ODBC Driver for Zoho Desk returns Zoho's long numeric IDs, and Excel rounds numbers beyond 15 digits. Convert ID columns to text in Power Query.
Does the Zoho Desk ODBC driver run on a server for several users?
Yes, with a Server license. Devart ODBC Driver for Zoho Desk Desktop allows one user at a time; Server Standard ($899.95 a year) covers concurrent users on one server with up to 6 cores.
What if I stop paying the subscription?
A subscription license of Devart ODBC Driver for Zoho Desk ends with its term and needs internet access to check the license. A $279.95 perpetual license keeps the purchased version working.
System Requirements
- Windows Vista or newer, 32-bit or 64-bit, including Windows Server and Terminal Server
- .NET Framework 4.5 or later
- 31.91 MB installer, with only one version of the driver installed
- A Zoho Desk organization (Organization ID) and a Zoho user to sign in
- HTTPS access to your Zoho data center, directly or through a proxy
Conclusion
Devart ODBC Driver for Zoho Desk is worth $139.95 a year when you need more than ticket counts: per-account time and history, agent permission audits, or Desk data in a SQL Server warehouse. The 57-table schema covers far more of Zoho Desk than a typical export.
The case against: it's Windows-only, it costs more than Devart's other Zoho drivers, and big queries run at Zoho API speed. Start with the 30-day trial and a Zoho admin sign-in.
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