Imtoo or Xilisoft "DVD Copy 2" problem

I bought "Imtoo DVD Copy 2" and tried to copy a DVD to another and even to make an image of a DVD and it shows 0% in the progress bar no matter what. I emailed Imtoo and they advised to uninstall using some uninstall programs and install it again and nothing worked. They gave me a link to xilisoft DVD Copy 2 and that's producing the same issue.

I used it on Windows 10 and also installed using compatibility mode.

I would appreciate if any one can help.

Many Thanks

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Closed Caption:

I used to be a problem and I thought the
show if anyone can help me
appalled to DVD copy too
and installed it and going to this
problem on trying to make any major a
DVD on my desktop
he just not doing anything so I told
them and asked me to uninstall in
several ways and still wouldn't work so
they asked me to use these move around
from their partner Lisa after the
registration is not working on this one
but anyway even on the demo
uninstalled it and removed it from
registry everything and just within go
using those 10:30 Dubai time around
thanks