4) Checking the Health of Your Interactive Intelligence Server - Interaction Supervisor Training

Learn about the fuel that helps keep your system running effectively.

Most contact center folks don't ever give thought to the health of their servers. We count on our IT staff to do that for us. In this episode, we show you several of the critical tools that monitor your server's health. Grab your system administrator and a bag of chips -- watch this one together!

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Closed Caption:

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information understood
workforce if you call center folks
interest Michael IT folks are about to
learn well
which air
I'm pleased to introduce special guest
of interactive Intelligence michael kors
david Kerr
while interaction supervisor is
primarily intended for contact center
supervisors
it is also an excellent tool to assist
administrators
and technical stuff in monitoring and
troubleshooting an interaction center
system
the views you choose will depend on the
information you're looking for
so for now a highlight a few that I find
most useful
these are all system to use and require
the system status supervisor plugin
license
the call activity the year is a great
place to get a synopsis of the activity
on an attraction center system
and can be viewed by line or by station
for a more detailed look at system
activity
the Q's view narrows down activity to
specific user
station workgroup and wine cues one
investigating a report of trouble with
interactions in the system these to be
use provide a wealth of information
including call ID's users stations
calling party members et cetera
the system status new provides a wide
array of statistics about the activity
and health
the system the categories of statistics
available in this new will very
depending on what components are
licensed and can be displayed or hidden
in the statistics selection dialog for
each statistic
alerts can be configured to notify you
of potential problems with the system
check out the video segment on alerts
for more information
while there are many different
statistics that may be useful
I'll highlight a few it is important to
be aware of how system resources such as
disk space and CPU's are being utilized
the icy performance section
includes a number of Statistics
regarding the overall health
the active I see server the status of
the switchover pair
can be monitored in the I see System
Status section
you may want to send an e-mail alert
when the time since last switchover
resets
to be notified of the switchover event
for each MP systems
but I welcome the resources and fax
sections
include statistics were HMP resource
utilization
monitoring these is important to be sure
that resources are available to meet the
business needs of your organization
for example if you notice but you are
regularly running out of conference
resources
this means the parties who may need to
participate in conference calls
are unable to do so and additional
licensing may be needed
finally the session managers view
displays statistics for various
been client session managers and
information for clients
currently connected to them to view
connected client sessions
right click on a session manager and
click show sessions
this dialogue includes a variety of
information
including user and station ID's client
versions
and connection time
the