Stop Digging Through Old Emails for the Answer You Already Wrote
You solved a problem last month, and now it has come up again. The fix is buried in an email thread, a text file or somebody's memory. Instant Knowledge Base from PC Experts gives you one place to write those answers down and find them again quickly.
Quick facts
- Type: offline help-desk and knowledge base database program
- Built on: MS Access, with a free runtime edition included, so you don't need to own Access
- Platform: Windows
- Trial: PC Experts sells its software on a try-before-you-buy basis, with a free trial download
Key features
Write and maintain your own knowledge base articles
You enter and maintain custom articles yourself. The content is yours, whether it's support fixes, procedures or reference notes.
Search results ranked by how well they match
When you search for a phrase, the program counts the matches on each search word. It gives extra weight when all of your words match, then ranks the results in that order. The best answer should land near the top.
A built-in to-do list next to your articles
Besides articles, you can keep to-do lists in the same database. Follow-up tasks stay with the knowledge they relate to.
Offline, with no Access licence needed
The data lives on your own computer. The bundled MS Access runtime means you don't need a separate Access purchase.
Who it's for
It suits help-desk staff and small support teams who want a searchable record of solutions. It also suits anyone who wants to track information they'll need to search later.
Pros and cons
Pros
- Ranked search that rewards articles matching all your words
- Works offline, with no Access licence required
- You can try it before you buy
Cons
- It is an Access-based desktop program, not a web or cloud service
- You write every article yourself, so it starts empty
FAQs
Do I need Microsoft Access?
No. The software includes a free runtime edition of MS Access.
Can I try it first?
Yes. PC Experts offers free trial downloads of its software, and you buy only if you like it.
Can I keep to-do items in it?
Yes. It handles to-do lists as well as articles.
How does searching work?
It counts matches on your search words, adds weight when every word matches, and ranks the results.
System requirements
- Windows XP with Service Pack 2, Windows Server 2003 with SP1, or a later operating system
- Display of 1024x768 or higher resolution