Windows 7: Remote Assistance

This is a video on how to use remote assistance. It's a program built into windows. Unlike remote desktop, it allows the person you are helping to see the screen at the same time. remote desktop will lock out local users. XP was the first version of windows to have remote assistance. Every version since has had a copy of remote assistance. It will incorporate with Microsoft email programs to make it easier or you can save it as a file and then use your own email program to send the file. & also has a feature called Easy Connect, but that doesn't always work.

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Closed Caption:

know their days videos gonna be on
remote assistance
so to enable Remote Assistance click
Start
break Lake computer and go to
properties then click on
remote settings if you're on XP you're
gonna get a window
like this one so just click on the
remote and
and a it's probably already checked from
a church exists allow remote assistance
connections
this computer %uh there are advanced
settings you can do as well you can
check to allow speaker controlled
remotely
Setia hours that the invitations are
good for
so by default on a.m. seven it's gonna
be
six hours that and they're gonna be good
for
after six hours an accent another
promote assistance invitation
this is gonna take care the Windows
Firewall
but if you have a different firewall
installed on your computer you need to
open up port 33
8 9 that's her 33 89
so to send an imitation
then on XP on do to help and support
but on Vista and 7 from
assistance should polar remote
assistance is way that I can allow
somebody to help me on my computer the
differences
that with hidden remote desktop is
remote desktop what actually log me at
my computer
with remote assistance we can both see
my computer at same time
sewn invite someone to help me now I can
use Easy Connect
Easy Connect a nice feature that was in
107
if it works and gives me a code the
other person just put in the code in
automatically were connected I can use
email
but it has to be I Microsoft outlook
or Windows Live Mail will work as well
fighting to save it as a file
and then use whatever email you seized
you know um
I might your ISP's email or whatever
some a save it
as a file on the test up and save right
here
so it's a gimmick own on a XP would have
asked me to choose a password n/a
length of time replica
my computer and then
at work have a shared folder
for both my machine chance can drag and
drop it in there
so that the other machine get a hold of
it but
with EZ connect to just give me this
code I can put any in
he would automatically connected but
it's not working on my machine if not in
use neither
right click and a sent to you
you're a mail recipient or a
long as your webmail Han email that file
so a other machines right here
pane click Start hey Mike future
hand network and then that's the
shared folder if I wanted to I could do
a
remote assistance and I'll ask me help
someone who's invited you
and then I use an imitation file or Easy
Connect Easy Connect is put in the code
synchronizes automatically but I'm gonna
pretend like
email myself the file and accepted and
this point wants to know what the code
is so
Indian nine-g_ ZP chein
d'aide
X whiny
see going out so on the other screen is
is a
its call out people see what all messed
up so I say yes
the wallpapers gonna try to spear
but I am on the other strange see the
mouse moving around that's because this
is a
the desktop have this other machine so I
can pause it
and that a person can see what I'm doing
on my screen thanked in your back
that if I have some sensitive
information along to see
I can choose to request control
and this other person has to agree to
allow me to take control
at which point now I can move things
around like stormy new
you change the time whenever
I also have the option to chat so appear
I could you share
but and here I can choose chair
and say
and comes up over on the slave sign for
the person that is a
assisting but in the person that assist
in
10:08 a.m. shows up right here
so Sean back
and then minute came back with
a response now when I'm done on it is
close this window
the other option is actual size if your
screen is hopefully bigger
and the personage lookin n then you can
do
actual size but I if it's the same size
meant a lot to scroll in
back and forth orange juice fit the
screen on though it
it's not as clear to read everything
while you're there
so that is a remote assistance
it's a good tool to help friends and
family now
as long as you can get them to send you
the invitation
their way don't have to drive to
wherever they are and help them you can
help them from
your own computer so hopefully you've
learned something from watching this new
get to play with remote assistance more
so thank you for watching