Motorola Virtual Modem Assistant

Reduce call center loads with this hosted web based application.

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Closed Caption:

in Ruston call with the VPN support for
top computer manufactured
it was revealed that the majority of
phone calls received in the Support
Center
were problems with third party products
as a company with first-hand knowledge
of this common pain point Motorola has
begun to provide its partners with the
Motorola modem virtual assistant love
the most comprehensive self support
solutions available today
the Motorola modem Virtual Assistant is
a pre-packaged solutions with virtually
no setup time required
simply peace two lines of HTML into your
source code
and it's ready to go from there the
Motorola modem virtual assistant is
ready to answer the questions from your
customers
about Motorola products the outcome is
reduction customers who escalate your
call center about third-party products
by simply clicking a link
on your webpage your customers can
access the full array have the Motorola
modem virtual assistants features
here are a few examples if your customer
types
I need help setting up my modem the
virtual assistant will then confirm
which modem the customer needs help with
confirming questions insure that the end
user does not reach a past positive
solution
for the patented natural language
processor your customers able to ask the
same question
multiple ways and arrive at the same
solution for example
the end user could type I'm having
problems with my modem
and get to a solution the end user could
also uptight
I have trouble with my modem ultimately
the end user receives the same answer
another feature is the ability to
understand when birds are more after
misspelled
in this example the end user types in a
few key words rather than a full
sentence
mispells: both power and issues and is
still able to arrive at the correct
solution
Motorola has already made the virtual
assistant accessible for a partner and
seen dramatic results since going live
the seventy-two percent completion rate
all this with a mere four percent
abusers escalating to live support
channel
the end result is a substantial amount
of customers who find solutions
without having to directly escalate and
therefore save both Motorola
and their partners an immense amount of
time and money
thank you for learning more about the
Motorola modem virtual assistant if you
have any more questions please contact
your Motorola Account Manager
we look forward to the opportunity to
speak with you