Lokad Desktop Workload Forecasting Short Description:
Workload forecasting for scheduling optimization, suited for call centers
Lokad Desktop Workload Forecasting Long Description:
Deliver workload forecasts. Best suited for call centers and staff managers (retail, restaurants, hostels, ...). Too much staff and money is wasted. Too few staff and customers get mad. Scheduling optimization is a cornerstone of profitability. Get the right amount of staff at the right time through workload forecasting.
Get customizable reports with hour, half-hour and quarter-hour aggregation for your forecasts. Retrieve historical data directly from your business application for a full integration. Ex: retrieve aggregated inbound call logs and get future inbound call volumes. Cut-and-paste reports into Microsoft Excel.
Forecasts rely on the Lokad hosted forecasting technology. The application is released as open-source and has been designed to be easily extended to be plugged into third party business applications.