Voicent AgentDialer - Call Center Predictive Dialer Lesson 3: Dialing Options

Agent Dialer Lesson 3: Dialing Options
Voicent Communications ©

Closed Caption:

in
in in the previous lesson
you inherit the starter protective
campaign now we will go through the
talent options that exist in
agent
when you click on start predictive
dialer campaign
a pop up appears in this pop you'll
notice several
options
broadcast start time is a time when you
want agent and to start calling
start from row lets you specify what row
number
your college to start from transfer
calls to the following
agents only directs life pickups only to
the agent specified
use no more then blank lines
specifies the number simultaneous calls
that I made out once
the amount lined is dependent on them
out lines you purchased
their VoIP provider for example Skype
connect
call centric

Video Length: 01:06
Uploaded By: Voicent Software
View Count: 569

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