CTI Data Connector for Salesforce - Demonstrating Incoming calls

Watch an incoming call and screen pop-up in salesforce

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Closed Caption:

CTI day to connect
salesforce listed on appexchange
demonstrating incoming
after login and Salesforce the call
center
is loading
incoming call using the phone simulator
which comes with CTI data connector the
adapter is now ready to accept calls by
pressing the dial button the incoming
call starts the collar is identified and
his details appear on the softphone the
fields on the softphone are customizable
for example at the Department service
level agreements or other information
like language click on the button answer
to pick up the call
depending on the configuration the
account or contact details are loaded in
the browser CTI data connector includes
a sophisticated caller identification
it does not matter how the phone numbers
are stored in salesforce plus 1 or 0 1
or even though 10 would work for caller
identification the call duration is
automatically protocol the soft bone
provides a convenient option to type in
a phone note the phone note is saved as
an activity after the college terminated
you can hold or end the call
call is finished the user gets an option
to select a call result the list is
customizable and the feature is called
call wrap-up and Salesforce the call
result is stored as an activity and can
trigger a workflow for example send out
an email to sales and create a task or
opportunity
call is saved as an activity
object line can be defined for example
incoming or outgoing call you can also
add a date or time information in the
subject line
the information about the call includes
the call type like incoming or outgoing
call
the call duration
call result
and the phone note
thank you for your attention