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Home : Business : Helpdesk & Remote PC
The Job Log
The Job Log Details:
| Publisher:
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Lazy Bayou |
| Version:
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3.0 |
| License:
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Shareware |
| Trial Limitations:
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20 Uses |
| Price:
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$24.95 |
| Operating Systems:
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Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Ul |
| System Requirements:
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IE 6.0 or later |
| File Size:
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41.00 MB |
| Total Views:
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880 |
| Total Downloads:
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23 |
| Rating:
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 (5 out of 5 Stars) |
| Release Date:
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8/13/2007 |
| Last Update:
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9/13/2007 |
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Screenshot:
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Please click to display full view of
The Job Log screenshot.
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The Job Log Short Description:
Help desk ticket tracking for the small business owner
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The Job Log Long Description:
The Job Log is designed for the small business that wants to track calls coming into their help desk and/or the customer service department for follow up after assigning support personnel to resolve the issue. Tickets are issued as the call is taken by the support desk. Once the issue is resolved the resolution is saved to the knowledge base where future issues of the same nature can possibly be resolved while the caller is still on the phone. Reports showing open tickets by department and technician allows management to keep up with open tickets that may need to be escalated in order to get the issue resolved in a timely manner.
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The Job Log Keywords:
job, track, trackit, ticket, customer support, help desk, help, support
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