| Operating Systems:
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Win2000,Win7 x32,Win7 x64,WinServer,WinVista,WinVista x64,WinXP |
| System Requirements:
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Exchange Server 5.5 or later |
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Screenshot:
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Please click to display full view of
Public Folder HelpDesk screenshot.
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Public Folder HelpDesk Short Description:
Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or web.
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Public Folder HelpDesk Long Description:
Collaborate on helpdesk tickets inside Microsoft Outlook. Create tickets from e-mail or webform, manually or automatically, with attached files and rich text. For new tickets, get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in a database - Access, SQL Server or SQL Azure. Closed tickets are retained only in the database but can be searched and reopened in Outlook if needed. Mail conversations can be tracked.
Powerful, integrated Statistics tool facilitates business intelligence. Report generator based on MS Excel allows you to build and share custom reports with co-workerKnowledge base. Databases are open to allow building any kind of custom reports or additions to the tables. Open webform for receiving support questions online. The ticket form is in HTML and also easy to customize.
Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking and incident management. Free 30 day trial. Extensive documentation: video demonstrations and downloadable manual and slideshow online. Subscription $150/month for all kalmstrom.com products, unlimited number of users. Outlook 2003-2010, also Office 365.
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Other Software Products by kalmstrom.com Business Solutions:
1) HelpDesk OSP, for Outlook and SharePoint
2) TimeCard Single
3) TimeCard
4) Outlook NameDays
5) KBase for Outlook
6) Calendar Browser for Outlook
7) OLAP Reporting Tool
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